Frequently Asked Questions

How long will my delivery take to arrive?

All orders are dispatched the same or next working day. Delivery times are as follows…

Standard delivery: 3-4 working days from dispatch

Express delivery: 1 working day from dispatch

Can I cancel my order?

Yes, so long as your order hasn’t already been dispatched*. Please contact us as soon as possible. 

*If we’ve already dispatched your order we will not be possible to cancel your order however you can still return the order to us as per our returns policy.

What payment methods do you accept?

Our secure payment gateway accepts all major credit and debit cards including Visa, Visa Electron, MasterCard and Switch/Maestro.

Can I return my order?

We are happy to accept returns for refund within 14 days of receipt of your order. For a full refund you must return the item(s) unused and in their original packaging.

Please submit your return request here.

Can I change my delivery address after placing an order?

You will be unable to change your delivery address once an order has been made. If you change your delivery address in My Account after you’ve made an order, your new address won’t apply until your next order.

HELLO@TUTTILONDON.COM